Contact Us
Questions before you order, or something to sort out after? Reach us by phone or email — a person answers either way.
Phone
(561) 331-5607
Monday to Friday, 9am–5pm Eastern. If we miss you, leave a message with your name and order number and we will call back the same business day.
Replies usually come the same day, always within two business days. We are a small, independently owned business in South Florida, so replies come from the person who runs the shop rather than a ticket queue.
Mailing address
GoodNest
18117 Biscayne Blvd, Suite #4897
Aventura, FL 33160
United States
This is our mailing address. Please do not send returns here without emailing first — we will give you the correct return address for your item.
What to include
Before you buy
Tell us the product name and what you need to know — dimensions, finish, whether two of something will arrive together, how a light is powered, or where a particular item ships from. If we do not know the answer we will say so rather than guess.
About an order you have placed
Include your order number (it starts with #, and it is in your confirmation email). That lets us look everything up on the first reply instead of the second.
Something arrived damaged
Send photos of both the item and the outer packaging, within 7 days of delivery. We will arrange a replacement or a full refund at no cost to you, and you will not need to ship the damaged item back in most cases.
You want to return something
Email before shipping anything back. We will send a return authorization and the correct address — returns sent without one can go astray. Unused items in original packaging, within 30 days. Full details on our Refund Policy page.
Response times
Most emails are answered the same business day. Two business days is the outside limit. If you have not heard from us in that time, check your spam folder and then email again — occasionally a reply does not land.
Where your order is
Tracking is emailed when your order dispatches. If it has been more than three business days and nothing has arrived, see Track Your Order or contact us with your order number.