FAQ

Shipping

How much is shipping?

Standard shipping is free on orders over $70. Below that, standard shipping is a flat $8.

Where do orders ship from?

From warehouses in the United States. We ship to US addresses only at the moment.

How long does delivery take?

Orders are processed within 1–2 business days. Standard delivery is 7–14 business days from dispatch. Large furniture, closet systems and trees may ship by freight carrier and can take a little longer; the carrier will contact you to schedule delivery.

Will I get tracking?

Yes. A tracking number is emailed when your order dispatches. Orders with several items may arrive in separate shipments, each with its own tracking.

Returns

What is your return policy?

You can return unused items in their original packaging within 30 days of delivery. Email us first for a return authorization and the correct return address — please don't ship anything back before that.

Who pays return shipping?

If an item is damaged, defective or not what you ordered, we do, and you can choose a replacement or a full refund. For a change of mind, return shipping is at your cost and the original shipping charge isn't refunded.

My item arrived damaged. What now?

Contact us within 7 days of delivery with photos of the item and the packaging. We'll arrange a replacement or refund at no cost to you.

How long do refunds take?

Once we receive and inspect the return, refunds go back to your original payment method within 5–10 business days.

Orders

Can I cancel or change my order?

Yes, as long as it hasn't shipped. Most orders dispatch within 1–2 business days, so email us as soon as possible.

What payment methods do you accept?

Major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Checkout is secured by Shopify.

Do you offer assembly?

No. Items that need assembly come with instructions and hardware. Electrical and outdoor lighting should be installed in line with local codes and, where required, by a qualified electrician.