When your order ships, we email you a tracking number and a link to follow it. Use that link to check where your package is at any time.
Haven't received tracking?
Orders are processed within 1–2 business days, and tracking is sent as soon as the carrier scans the package. If it's been more than 3 business days since you ordered and you haven't received a tracking email, check your spam folder first, then email support@goodnestliving.com with your order number and we'll find it for you.
Tracking says delivered but nothing arrived?
Check with neighbours and any building reception first — carriers sometimes mark a package delivered a few hours early. If it doesn't turn up within a day, contact us within 7 days and we'll open a carrier investigation and make it right.
Several items, one order?
Items may ship separately from different warehouses, each with its own tracking number. You won't be charged extra for this.